Return & Refund Policy

At 【请替换：店铺名称】, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible to return the item according to the conditions outlined below.

Return Eligibility

Return requests must be submitted within 30 calendar days from the date your order was delivered.

To qualify for a return, items must meet the following criteria:

Be unused and free from damage.
Remain in their original condition.
Include original packaging, labels, and any accessories.
Be suitable for inspection and resale.

Items returned without original components or that show signs of misuse may not be accepted for a refund.

Non-Eligible Returns

The following products are generally excluded from returns:

Customized or personalized merchandise.
Downloadable or digital products.
Gift cards or promotional certificates.
Clearance and final sale items.
Items damaged after delivery.

Refund Process

Once we receive and inspect your returned item, we will verify if it meets return criteria.

Approved refunds will be processed within 5-7 business days using the original payment method. Please note that your financial institution may require additional time to reflect the refund in your account.

Delivery Issues

If your order arrives damaged, incomplete, or incorrect, please keep all original packaging and contact us promptly while your request is being reviewed.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return is due to defective, damaged, or incorrect items received. Shipping fees are calculated and displayed at checkout for your reference.

Order Cancellation

Orders can be cancelled within 24 hours of purchase. Please contact us immediately at 【请替换：客服邮箱】 if you wish to cancel your order.

Shipping and Processing Times

We strive to process all orders within 1-2 business days. Shipping usually takes 5-10 business days depending on your location and chosen shipping method.